FAQs

When is the offer available?
Monday 23rd February at 09:00 am AEDT to Sunday 24th May at 11:59 pm AEST.

Who can enter the promotion?
Claims are open to Australian residents who are 18 years and over. 

How do I access the Hyoketsu promotion?
You'll need to scan a QR code on promotional materials in store OR on specially marked Hyoketsu Lemon 6% or Hyoketsu Lemon 4% 10 packs.

What do I need to purchase to enter?
There are two ways to enter this promotion, either:

  • Purchase a specially marked carton of Kirin Hyoketsu Lemon 4% 330x10-pack or Kirin Hyoketsu Lemon 6% 330x10 pack, to share from any store displaying advertising for this promotion.



    OR

  • Spend at least $20 on any Kirin Hyoketsu product(s) in one transaction, to share, from any participating store.

What is a proof of Purchase?
Entrants must retain proof of purchase. The proof of purchase required is either the unique code found printed on the inside of the carton or an original receipt for the qualifying transaction.

How many times can I enter the promotion?
Multiple entries permitted subject to the following:

  1. maximum of one (1) entry permitted per Carton purchased;
  2. maximum of one (1) entry permitted per Qualifying Purchase;
  3. limit two (2) entries permitted per person per day;
  4. only one (1) unique code per entry is permitted;
  5. the same unique code cannot be used more than once;
  6. unrecognised codes will be deemed invalid;
  7. maximum of ten (10) entries permitted per person throughout the Promotional Period;
  8. and each entry must be completed separately and in accordance with the entry instructions above

What are the Prizes?
There is up to $20,000 worth of prizes to be won per day. The prize awarded to winners is a $100 Digital Vault Pays-enabled Prepaid Mastercard®.

How will I receive my prizes?
The instant prize winners will be notified on screen upon entry form submission, subject to verification, then will receive the prize via SMS to the mobile number provided on entry. Please ensure to check your SMS spam/junk folder.

Are there any special conditions to my prize?
Please refer to the full Terms & Conditions for any conditions to the instant prizes and major prize.

I haven’t received a confirmation email after I entered the promotion.
Occasionally our confirmation emails end up in Junk or Spam folders depending on your Inbox settings. If you’re still not able to find your confirmation, please reach out to our customer team here. 

I haven’t received an email congratulating me on being a winner after it was shown on screen.
Occasionally our confirmation emails end up in Junk or Spam folders depending on your Inbox settings. If you’re still not able to find your confirmation, please reach out to our customer team here. 

The site isn’t loading, what should I do?
So you’ve followed the instructions leading you to the website and the site isn’t loading? Well, there are a few things you can try. First, check if your device is properly connected to the internet. If you are connected to WIFI, try disconnecting and reloading the site on 4/5G or loading a different webpage to make sure your internet connection is stable. If internet connection isn’t the issue, try clearing the browsing history on your device and open the promotional page in a new tab, preferably a new private tab or new browser. This will ensure there are no other conflicting browser settings interrupting the promotion.

If this doesn’t work please reach out to our customer team here.

I need further assistance.
Please contact us and one of our friendly support team will respond within 2 business days.